Terms of Service

1. Introduction

These Terms of Use ("Terms") govern your access to and use of the Crewie platform, products, and services (collectively, the "Services") operated by Sarentina Pty Ltd (ABN [insert ABN]) trading as Crewie ("Crewie", "we", "our", or "us").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

These Terms apply in addition to any other written agreements between you and Crewie, including our Privacy Policy and any applicable Subscription Agreement or Service Order.

2. Eligibility and Account Registration

To use our Services, you must:

• Be at least 18 years old; and
• Have the legal capacity to enter into binding contracts; and
• Use the Services on behalf of yourself or a legitimate business entity.

When you create an account, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials; and
• All activities that occur under your account.

If you believe your account has been compromised, you must notify us immediately at [insert support email].

3. Services and Access

Crewie provides a cloud-based software platform designed to support business strategy, execution, and management processes.

We may:

• Update, enhance, or modify the Services at any time;
• Restrict or suspend access to all or part of the Services for maintenance, upgrades, or security reasons;
• Discontinue any feature or functionality, provided that we will give reasonable notice where practical.

We will use reasonable efforts to ensure the Services are available and perform as described but do not guarantee uninterrupted or error-free operation.

4. Subscription and Payment

Access to certain parts of the Services may require a paid subscription.

4.1 Fees

• All fees are set out in your subscription plan or service agreement and are payable in Australian dollars (AUD) unless otherwise stated.
• Fees are non-refundable except as required by Australian Consumer Law or otherwise agreed in writing.

4.2 Billing and Renewal

• Subscriptions renew automatically at the end of each billing period unless cancelled prior to renewal.
• You authorise Crewie (or our payment processor) to charge your nominated payment method for the applicable fees.

4.3 Taxes

All prices exclude applicable taxes (e.g. GST) unless otherwise specified.

5. Acceptable Use

You must use the Services in accordance with applicable laws and these Terms. You must not:

• Use the Services for unlawful, fraudulent, or harmful activities;
• Upload, share, or process data that infringes intellectual property or privacy rights;
• Attempt to gain unauthorised access to systems, data, or networks;
• Interfere with or disrupt the integrity or performance of the Services;
• Use the Services to train or build competing products or AI models.

Crewie reserves the right to suspend or terminate access to any user who breaches these obligations.

6. Data, Privacy, and AI Processing

6.1 Your Data

You retain ownership of all data, content, and information you upload to or generate through the Services ("Your Data").

By using the Services, you grant Crewie a limited, non-exclusive licence to host, process, and transmit Your Data solely as necessary to provide, operate, secure, and maintain the specific features you use.

Where Your Data includes information obtained via third-party APIs (such as Google services), that data is used only to deliver the functionality you have explicitly enabled and not for unrelated product development, analytics, or model training.

6.2 Privacy

Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which forms part of these Terms and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

6.3 AI Data Handling

Crewie's Services may include optional AI-assisted features designed to help users interpret or organise their own information.

When you use AI-enabled features:

• AI systems process data only to generate outputs you explicitly request
• AI-generated outputs are algorithmic and may not always be accurate or complete
• You remain responsible for reviewing and verifying outputs before relying on them

Google user data obtained via Google APIs (including Google Calendar data) is not used to train, fine-tune, or improve AI or machine learning models, and is not shared with third-party AI services for that purpose.

Where AI is used in connection with Google-integrated features, processing is limited to aggregated or non-identifying data derived from the user's activity, and only for the purpose of delivering the requested feature.

6.4 Google API Data Use Limitation

Crewie's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Google user data is accessed and used only to provide user-facing functionality, is not retained longer than necessary, and is never used for advertising, profiling, or AI model training.

7. Intellectual Property

All intellectual property in the Services, including software, designs, trademarks, and content (other than Your Data), is owned or licensed by Crewie and its licensors.

Except as expressly permitted, you must not:

• Copy, modify, or reverse-engineer any part of the Services;
• Remove or obscure any copyright, trademark, or proprietary notices;
• Use Crewie's branding or content without prior written consent.

You may use Crewie's software and materials only for your internal business purposes and in accordance with these Terms.

8. Confidentiality

Both parties must keep confidential all non-public information disclosed in connection with the Services, except where required by law or with prior written consent.

9. Warranties and Disclaimers

To the extent permitted by law:

• The Services are provided on an "as is" and "as available" basis.
• Crewie does not guarantee that the Services will be free from errors, defects, or interruptions.
• Any implied warranties, guarantees, or conditions (including under the Australian Consumer Law) that cannot lawfully be excluded are limited to the resupply of the Services or payment of the cost of having the Services resupplied.
• Crewie is not responsible for decisions or outcomes resulting from your reliance on AI-generated or system-generated content.

10. Limitation of Liability

To the maximum extent permitted by law:

• Crewie's total aggregate liability arising out of or in connection with the Services is limited to the total amount paid by you in the 12 months preceding the event giving rise to the claim.
• Crewie is not liable for indirect, consequential, special, or punitive damages, including loss of profit, data, or business opportunity.
• Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law.

11. Suspension and Termination

Crewie may suspend or terminate your account immediately if:

• You breach these Terms or any applicable law;
• Your use of the Services poses a security risk or may cause harm to others;
• Required by law or regulatory authority.

You may terminate your subscription at any time through your account settings. Upon termination, your right to use the Services ceases immediately, though you may request access to export Your Data within a reasonable period.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, technologies, or legal requirements. The latest version will be posted on our website, and continued use of the Services after such updates constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact:

• Sarentina Pty Ltd trading as Crewie
• Email: connect@crewie.app
• Phone: (+61) 404 783 282