Privacy Policy – Crewie

1. Introduction

Sarentina Pty Ltd (ABN [insert ABN]) trading as Crewie ("Crewie", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the collection, use, storage, and disclosure of personal information.

This Privacy Policy explains how we handle personal information when you use our platform, including features that integrate with third-party services such as Google.

2. Personal Information We Collect

We may collect personal information including:

• Name, email address, and account details
• Business and role information
• Payment and billing details
• Communications and support requests
• Technical and usage data required to operate the service
• Data you explicitly choose to provide when using specific features (including calendar-related features)

We do not collect personal information that is unnecessary for providing our services.

3. How We Collect Information

We collect personal information:

• When you create an account or log in
• When you connect third-party services (such as Google Calendar)
• When you actively use features within the Crewie platform
• Through system logs and security monitoring required for operation

4. How We Use Personal Information

We use personal information only for the following purposes:

• To provide and operate the Crewie platform and its features
• To perform actions explicitly requested by you
• To maintain, secure, and improve the functionality and performance of our application
• To provide customer support and respond to enquiries
• To comply with legal and regulatory obligations

We do not use personal information for any unrelated purpose, including advertising, data resale, or unrelated product development.

5. Google User Data & Limited Use Disclosure

5.1 Use of Google User Data

When you connect a Google account (such as Google Calendar), Crewie accesses Google user data only to provide the specific feature you have enabled.

Google user data is:

• Used solely to deliver the requested functionality
• Accessed only while the feature is active
• Processed in real time or temporarily, as required to perform the feature
• Never retained longer than necessary

5.2 Prohibited Uses

Google user data obtained via Google APIs is never:

• Used to train or improve machine learning or AI models
• Used for generalized analytics or profiling
• Used for product development unrelated to the enabled feature
• Shared with third-party AI services for model training
• Combined with data from other users to build datasets

6. AI-Enabled Features

Crewie offers optional AI-assisted features designed to help users interpret and organise their own information.

• AI processing is used only to generate outputs requested by the user
• AI systems do not independently learn from Google user data
• Google user data is not used to train, fine-tune, or improve AI models
• Any AI processing is limited to the immediate user-requested task

Where third-party AI infrastructure is used, it is configured so that:

• User data is not retained
• User data is not used for model training
• User data is not reused beyond the specific request

7. Disclosure of Personal Information

We may disclose personal information only where necessary to operate the service, including to:

• Hosting and infrastructure providers
• Security and monitoring providers
• Payment processors
• Professional advisers where required by law

Google user data is not disclosed to third parties except as strictly required to provide the requested feature, and never for independent use.

8. International Data Transfers

Where personal information is processed outside Australia, we take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles, including APP 8.

9. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us. Requests are handled in accordance with the Privacy Act 1988 (Cth).

10. Data Security

We use appropriate technical and organisational safeguards including encryption, access controls, and secure hosting to protect personal information.

11. Complaints

If you have a privacy concern, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

Sarentina Pty Ltd trading as Crewie

• Email: connect@crewie.app
• Phone: (+61) 404 783 282

13. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.